marketing communication

Marketing with MasterFormat

As building product manufactures develop products to meet new needs in the construction industry, they should understand how their products fit into the MasterFormat. When necessary, manufacturers should not hesitate to propose changes to the standard.

MasterFormat is the construction industry's standard for organizing construction-related information according to "work-results" based on construction practices. It is used to organize construction specifications, cost information, and building operations and maintenance information. Modifications can be proposed by users to keep the standard up to date and responsive to industry needs.

For example, I proposed the following changes that have been added to MasterFormat in the most recent update cycle:

09 78 19 Cementitious Interior Wall Paneling

09 78 23 Phenolic Interior Wall Paneling

13 19 19 Animal Washing Tubs

26 01 40.13 Operation and Maintenance of Lightning Protection Systems

32 18 23.63 Equestrian Surfacing

Additional information is at www.masterformat.org.

Cultivating Experts

According to a recent editorial by David Barista, editorial director of Building Design + Construction,
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
While David is discussing professional services, the principle extends to building product manufacturers. Building product companies that are perceived to have expertise are perceived as having better quality products. The expertise can rest in the company as a whole, but that is often generated by the perceived expertise of a key staff member.
One of the services I provide my clients is to make them look like experts.

Most of my clients are already experts in their field. But without being visible to potential buyers, architects, and purchasing influencers, few would notice.

I turn the spotlight on clients by using the tools of marketing communication and promotion. This includes writing articles with their byline, getting them invited to speak at industry conferences and helping them shape their presentation, and generating content for their online presence. Using my own expertise in building materials, I know how to craft stories that let my clients' expertise shine on the leading edge of design and construction.

A case in point was my work promoting Engelhard's Metamax brand of High Reactivity Metakaolin. The Fortune 500 company, now part of BASF, was, without a doubt, the expert on the performance of the concrete additive. They did not, however, look like the expert in solving concrete construction problems. I significantly raised their visibility among architects, engineers and contractors through strategically placed articles, involvement with industry technical committees, building an online presence, and getting them quoted as an expert and invited to speak at industry conferences.

The result was not only good for the company, it enhanced the reputation and perceived expertise of the individual managing the business unit, as these press clippings suggest.

One of my current clients put it this way, "Michael, you are an expert at creating expertise."






The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf
The explosion of social media and the “publish everything” culture has turned everyone into brand-builders. In the AEC market, it’s hard to find a firm that isn’t taking steps to promote their knowledge leaders, whether through authoring blogs and books, speaking engagements, webinars, social media, or video.
They’re all chasing the Holy Grail of professional services: to become known as the expert and go-to resource for clients and prospects in a given market or niche. The prize, of course, is more work and a chance at higher profit margins, as market leaders are more likely to command higher fees.
- See more at: http://www.bdcnetwork.com/blog/why-aec-firms-should-be-cultivating-visible-experts#sthash.Pfqnovjj.dpuf

Drawing Layout

If you use plan, elevation, and section drawings to illustrate your products, I recommend you organize them using "third angle projection".
Each surface on the shaded 3D object is projected onto the surface of an imaginary box.
Visualize the box unfolding to display each of the 2D projections.
Each of the projections is laid out on a sheet of drawings in a particular arrangement.

The top shows a a plan.

The central image is the front or main elevation.

Immediately to the side of the front elevation are the left and right elevations.

The far right shows the rear elevation and the bottom is a view of the object from below.

Sectional views are laid out in the same relative positions as elevations.

I recently worked with a manufacturer which has product literature with inconsistent drawing layouts. This added confusion to an already complex product presentation. A previous client had difficulty because its inconsistent detailing practices caused costly screw-ups on the production floor. My friend, Vladimir Paperny, has told me about a highrise project in Russia where the structural steel was fabricated backwards because the engineer and architect used different projection systems.

Most architects are not familiar with the term "third angle projection". But most have internalized the method (at least those who began their careers drafting with T-square and triangle).

This advice is particularly important to manufacturers based outside of the US since "first angle projection" prevails some parts of the world. As you make plans to enter the US, revising your drawings is an appropriate part of your technology transfer.

Drawing: CC BY-SA 3.0

Would you trust anything this manufacturer says?

This test data was taken from a product data sheet for a wall panel product. The highlighted items show inconsistencies that impede legibility and raise questions about how carefully the company is in presenting its data. The errors in interpretation of test standards raise questions about the competency of the testing laboratory and the company's technical. These flaws raise questions about the accuracy of the other material in the manufacturer's presentation.
ORANGE Inconsistent Capitalization: One line has only first word capitalized, second line has both words capitalized.

LIGHT BLUE   Why is the zero doubled? The ASTM standard uses only a single zero. 

MUSTARD      The ASTM standard does not have a pass/fail option. It requires a value expressed as time.
DARK BLUE  Inconsistent use of Abbreviations: Why is it PSI in some locations and psi in another?
Even though they mean the same thing, the inconsistency impedes legibility.

PURPLE I have never seen "pound" abbreviated as "Lb". It is typically "lb" and sometimes "LB". The unusual capitalization impedes legibility.

GREEN AND RED  The green values are rounded. I know this because the precise values are shown in another piece of literature.  I like rounded numbers; they are easier to read and interpret and just as accurate given the precision of the test.  Why then are the red numbers not rounded?

Errors of these sorts occur too frequently in product literature. If you are responsible for your company's technical literature, use a good technical editor or specification consultant to review your documents before they are published.

Innovations at International Builders Show - Day 2

Observations today relate to environmental impacts of building products

1. Only a few exhibitors had booth signage proclaiming, "sustainable" or "green". This is not to say they are not promoting green products -- energy and water conserving products were there in abundance. But the market, at least the home builder market, is no longer painting itself green. Few booths had signage tauting recycled material content, VOCs, LEED, or other green buzz words. It is just a part of regular business now.

2. Not withstanding the above, IBS and the co-located Kitchen and Bath Industry Show are full of signs of conspicuous consumption. 12-tall doors. Shower drains that automatically light-up with colored LEDs when wet. Ironing boards and irons with digital controls -- for $3000. And more. Or, in the spirit of excess, more and more and more...

3. Many foreign manufactures were at the show testing the market or introducing products. I was shocked, however, that several of them would not disclose ingredients in even general ways. A Polish company, for example, has an innovative dry-stack masonry system made from perlite and binders. Other than saying that it did not contain portland cement, they would not disclose anything about the binder. There reluctance to disclose will hinder their introduction at a time when the US construction industry is increasingly asking for transparency.