Rubber flooring company nora is offering a free Blackberry app aimed at helping designers make color selections while on the road. Their page also offers an online color selector and, impressively, a QR code to download the app with instructions on how to use QR codes!
I have not gotten to use the app yet, since I do not have a Blackberry, but I like what they have done. It shows they know their target market makes decisions in the field, and has a certain amount of tech-savvy. Presenting this with the online color selector is also a great idea because it expands the ways designers can use the tools and interact with the product.
Having the QR code is great; it skips the multi-step process of downloading the app to your computer and syncing to the phone, or the annoyance of typing a complex URL on a Blackberry. Providing links to instructions and a reader is very helpful and demonstrates, to me, attention to customer support.
There is no word on the site about upcoming iPhone or Droid versions; if these are not in the works it seems a surprising choice. Blackberry users are not the strongest app adopters. I wonder if nora's customer profile shows a strong preference for Blackberry, or if this is a choice that will prove limiting.
Based on my limited view of the program itself, it seems to be basically a digital catalog. It provides no tools for doing anything except choosing nora product colors and contacting a sales rep. This type of branded utility works great for loyal customers, but may not do much to bring in new customers or create a viral spread.
Still, creating this app makes nora one of the social media leaders and innovators in the flooring market and I applaud them for their commitment to innovation and customer support.